Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at neelbutani01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at neelbutani01@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at neelbutani01@gmail.com.

At Lucienne Marchetti, we take immense pride in the craftsmanship, quality, and exclusivity of our luxury collections. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to assist you with our return and refund process outlined below.

1. Return Window & Eligibility

  • Timeframe: You have 14 days from the date of delivery to request a return and ship your item back to us. Requests made after 14 days will not be accepted.

  • Condition of Items: To be eligible for a return, your luxury item must meet the following criteria:

    • Unused, unworn, and in the exact pristine condition that you received it.

    • Complete with all original designer packaging, dust bags, authenticity cards, tags, and protective seals intact.

    • Items showing any signs of wear, handling, or missing packaging will be declined and sent back at the customer's expense.

2. Non-Returnable & Final Sale Items

Certain types of items cannot be returned:

  • Custom-made, personalized, or special-order products.

  • Items marked as Final Sale or clearance at the time of purchase.

  • Gift cards and digital products.

3. Return Shipping Process

  • Initiating a Return: To start a return, please contact our customer support team with your order number and details of the item you wish to return.

  • Shipping Costs: Customers are responsible for all return shipping charges, including secure packaging, tracking, and insurance, as luxury items require safe transit. We recommend using a traceable shipping service.

  • Inspection: Once your returned package is received, our quality assurance team will inspect the item to verify its condition.

4. Refunds

  • Approval & Processing: If your return is approved after inspection, your refund will be processed. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • Original Shipping Fees: Original shipping charges paid at the time of purchase are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the exact same product, please contact us immediately upon delivery with photographic evidence of the damage.