Shipping policy

At Lucienne Marchetti, we are dedicated to delivering your luxury items safely and promptly. Please review our shipping guidelines below for details on how and when your order will arrive.

1. Order Processing Time

• All orders are meticulously prepared and processed within 1 to 3 business days.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders or holiday delays, shipments may be delayed by a few days. We will contact you via email if there is a significant delay in the shipment of your order.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order are calculated, displayed, and payable at checkout based on your destination and chosen delivery method.

• Standard Delivery: Typically takes between 5 to 10 business days from the dispatch date, depending on your geographic location.

• Delivery delays can occasionally occur due to customs inspections or carrier transit disruptions.

3. Shipment Confirmation & Order Tracking

• Once your luxury order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).

• The tracking link will become active within 24 hours of dispatch, allowing you to monitor the delivery status of your package in real time.

4. Customs, Duties, and Taxes

• Lucienne Marchetti is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, and import duties) are the sole responsibility of the customer.

5. Damages and Lost Packages

• Please inspect your package upon receipt. If your item arrives damaged or if your package is lost in transit, please notify our support team immediately so we can investigate and resolve the issue with the courier.